Several fellow bloggers have talked about, linked to the campaign to boycott STC, and called to sign this petition. I have criticized STC before, and I will hopelessly keep on criticizing them until they fix their shit. It is, then, no surprise that the best topic to start a conversation here is not weather, which happens to be very nice these days, but to complain about STC and their unreliable services.
Actually, it is the only thing that all Saudis agree on. We may argue about any and every aspect of our crappy life, but this is the one thing that we all agree on.
On October 24, I called them to install a landline for our new apartment in Riyadh. The process of recording my information (name, ID no, address, etc.) by the customer service employee lasted over 20 minutes. After many “hang on, I’ll get back to you” and many pauses that I can’t even remember, he told that they will call me after two days to give me an appointment.
Two days, three days, five days; it is a whole week and they have not called yet. As I was leaving to Hassa, I have decided to wait for their call as long as it takes. If I got back to Riyadh and they have not called yet, then I will call them. So, I was back this week. This morning I called, and when I told the guy about the situation he asked me about my order number. “You did not give me an order number,” I said.
It took him few seconds to find information about my order using my ID no. “Are you Ahmed?” he asked, and I said yes. “The cabinet you asked to install your phone line on needs expansion. This will take three months,” he said. I was like WTF?! Am I living in some sub-Saharan country where the bureaucratic government is the only communications provider?!
I told him that three months is a very long time. “What can I do for you?” he yelled at me. To avoid any more insults, I hung up. The crazy thing: I am not even going to use the landline. I only need one because I want to subscribe to the overpriced DSL service, and according to the rules of our crappy telecommunications infrastructure, I can’t subscribe to DSL if I don’t own a landline.
Saudi Jeans 
Its no better once you get a telephone or the DSL. I haven’t had a working phone in about 5 days. There is no tone, nothing. Just went out and no one knows why. STC comes looks, locks the box after disconnecting us and writes a note “internal line problem” They keep switching the wrong wires and it cuts off our phone.. idiots.
one day a guy came to work on phones and disconnected us and several neighbors. Yea ya have to be really smart to work for them.
they’ve also cut us off from service for note paying the bill although the bill wasn’t due for several days. And once they cut you off it takes at least three months for them to turn the 00 back on. After they tell me day after day that it is on and I don’t know how to work the phone. Idiots.
DSL service is horrible we had it. Not only was the connection slow, although faster than a dial up no where near the speed it should have been. Whenever a call came in you had to run and disconnect or you got massive interference on the phone. And what exactly do they do to earn any money each month for a DSL line?
I say go for the sattelite connection. pricey but well worth it.
I agree. Forget the STC, sattelite is the way to go.
بسم الله الرحمن الرحيم
السلام عليكم ورحمة الله وبركاته
اخوتي الاعزاء
قرأت ما دونتموه هنا على الملأ عن شركة الاتصالات وما واجهتوموه من متاعب مها في سبيل الحصول على خدمة افضل وهذا حق لكم لا انكره عليكم ..والله يعلم اني لست هنا بذلك المدافع عنها لصلة بها من قريب او بعيد سوى تسديد بعض الفواتير التي لا استفيد من خدماتها حاليا لوجودي خارج نطاق خدماتخها ..
احبائي ارجوا ان نعرض الامور من زاوية موضوعية لا من زاوية تجربة فردية محصورة وضيقة على خدمات شركة تمتد الى القاصي والداني في مملكتنا الحبيبة وحسب علمي انها تيذل ما في وسعها لارضاء عملائها من كافة النواحي خصوصا مع اجواء المنافسة التي تعيشها حاليا ..وبغض النظر عن الدوافع التي دفعتها الى الى ذلك فالمهم هو الانعكاس والتجربة…
ان اشد ما دفعني الى التعليق على هذا الموضوع هو حقيقة معاناتي مع شركات اجنبية بل عالمية تعرفونها جميعا في كافة الخدمات المقدمة من قبلها بداءً من الاسعار وانتهاءً بجودة الخدمة وخدمات الدعم والصيانة وما الى ذلك ورغم وجودي في دولة من دول العالم الاول الا اني اجد ما كان عليه حالي من ناحية الاتصالات وخدمات الانترنت في المملكة لا يختلف كثيرا عن ما انا عليه حاليا بل ربما الافضلية للشركة السعودية .. وخلاصة الكلام (الحال واحد) تحياتي
I asked for dsl service… it’s takes less then 24 hours… I don’t have any problem with stc….
but in these (the customer service employee lasted over 20 minutes. ) …. I said that is true …. but like you know what can we do…
There is .. Just STC>>
why … we can’t using many companies..
Thanks my friend
this the worst service i have ever seen in my whole life !!.. i cant believe a big wealthy country like saudi arabia and have such a screwed up poor Internet Service Provider Co. !.. its a shame !!!!!.. they cut off my dsl & landline for a whole month now for no reason !!.. and when i call they say the most stupid excuses i’ve ever heard .. they know nothing about what they do .. i doubt they know what stc stands for in the first place lol !.. NO MORE STC SHIT !! NO MORE